Please find the general Terms and Conditions for the Imperial Torquay here

Spa Terms & Conditions

The Spa reserves the right to alter your treatment times on the day if necessary. We endeavour to inform you of any changes prior to your arrival.

• Please note that all treatment times include a health questionnaire, set up and your chosen treatment.
• We kindly request that mobile phones are kept on silent or switched off in the spa relaxation areas.
• No photography is permitted in the changing rooms and on poolside.
• The Imperial Torquay will not be liable for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents.

• Offers cannot be used in conjunction with one another and are subject to availability.

Arrival Time

Please allow sufficient time prior to your treatment to complete a health questionnaire. We advise that you arrive up to 15 minutes before your treatment so that you can change, relax and enjoy our facilities. Please be advised that any late arrival will result in the reduction of treatment time.

Spa Medical Consultation

At Imperial Torquay your health and safety is our number one priority, so if you are currently living with any medical conditions, are currently pregnant or have any allergens please let us know prior to your arrival. In particular we request that you draw our attention to any of the following conditions; cardio or respiratory conditions, high and low blood pressure, epilepsy, diabetes, pregnancy, skin conditions, cancer diagnosis, thyroid problems or recent operations. A full consultation will be completed with you before your treatment, but please note that if any contra-indications are found we may have to change or cancel your treatment.

Pregnancy

Please note that we do not offer body treatments for women who are 1-12 weeks pregnant. We have specifically designed treatments for expectant women so please allow our spa and leisure team to guide you in selecting which treatments are most suitable for you. We do not recommend the use of the sauna, steam room or spa pool facilities within the Leisure Club. If you need further guidance, please ask any member of the Spa Team.

Allergens -Spa Treatments

Guests with nut allergies should consult medical advice if they are concerned about the use of ESPA cosmetic products. Spa Days - Some of our food and drinks included in Spa Day packages my contain nuts and other allergens. Please speak to us before placing an order so that we can advise you on your choice. Our kitchens and bars handle all allergens and used shared equipment, so unfortunately, we cannot guarantee to be trace free. Our vegan recipes are prepared with vegan ingredients but these may still contain traces of all allergens.

The Age requirement is 16 years and over for access to Spa treatments. Guests who are 16-17 years old should be accompanied by a person aged over 18 years.

Spa Treatment Payment

Full pre-payment is required at the time of booking for all individual treatments, all treatments are subject to availability.

Spa Day Payment

Full pre-payment is required at the time of booking for all day packages. All spa day and treatment times are subject to availability.

Method of Payment

Fees are inclusive of VAT. Treatments will be charged at the rate as of the date of booking. We accept all major credit cards. Gift vouchers must be presented on the day of your visit and verified over the phone at the point of booking. Failure to present the voucher on the day will result in an alternative payment being requested.

Treatment & Spa Day Cancellations

Cancellations must be made no later than 48 hours prior to appointment. If your appointment has to be cancelled or amended within 48 hours of arrival, we regret you will incur full charge. If we are able to re-sell, charge will not apply. If you do not attend your appointment without letting us know beforehand, you will be charged in full.traces of all allergens.